RETURNS
POLICY
LFF Boutique Limited can offer a refund or exchange on any item
(excluding hosiery and pierced jewellery) that you are not completely happy
with. We ask that goods be returned to us within 10 WORKING DAYS OF RECEIPT
OF GOODS in a saleable condition
with the completed return form enclosed. Please note that any items purchased at any of our markets stalls or trade events are non-returnable through our website.
You have 28 days from when your order parcel was signed for to
post it back to us. The post office date stamp or franked date will be proof of
your posting within the 28 days time policy.
Items must be returned at your own cost. We regret that LFF Boutique
cannot refund postage costs (this includes both the initial and return postage
costs). Upon our receipt of the returned
goods we will process your refund via the original payment method.
PLEASE BE AWARE THAT IN THE INTEREST OF HYGIENE
HOSIERY AND PIERCED JEWELLERY CANNOT BE RETURNED. THIS DOES NOT AFFECT
YOUR STATUTORY RIGHTS.
If you wish to return an item for refund or
exchange please be aware that ALL ITEMS MUST:
o have all original tags attached.
o be unworn.
o be returned in the same condition as they
were received.
o be in a saleable condition.
Returns or
Exchanges WILL NOT be accepted if:
o the original tags have been removed.
o the tags appear to have been re-attached by
the customer.
o the item(s) appear to have been worn.
o have become impregnated with an odour.
o the item(s) are not in a saleable condition
As a precaution please DO NOT cut off
tags before trying the item(s) on. We
recommend not trying on items whilst wearing perfumes or heavily scented cosmetic
products. We also recommend safe storage of items you wish to return to us
keeping them well away from distinctive odours such as cigarette smoke. If an item is returned to us and upon
inspection found to have an odour the item will deemed ‘non-saleable’ and will
be re-delivered to the customer upon receipt of the postage costs.
If you require a return form please email lffboutique@live.com and we will email
you a printable version
Once you have completed your return form please ensure that
you have included it in your return parcel along with your return item(s)
then post to the correspondence address on the form.
IMPORTANT: When returning items to LFF
Boutique Limited by post it is recommended that you use recorded mail as we
cannot be held responsible for any returned orders that are lost in transit by
your chosen mail service provider. By using a recorded mail service you will be
able to claim any costs for lost items and will be reimbursed by your chosen
mail service provider. You will need to check the policy of your chosen mail
service provider for full details and it would be advisable that you retain
your receipt of postage.