TERMS AND CONDITIONS:
Welcome to lffboutique.com (the “site”). By using this site you are agreeing to follow and abide by our terms and conditions and privacy policy. Through out these terms, when we refer to ourselves as, LFF Boutique, ‘us’, ‘we’ or ‘our’ this means LFF Boutique Limited, company registration: 8145937. We may revise the Terms and conditions and Privacy Policy at any time without notice to you.
Prices
All advertised prices are as stated on the Website but LFF Boutique reserves the right at any time to revise the price of goods without notice.
Discount codes and promotions:
Please note that certain items will remain excluded from all promotions and discount codes. Discount codes will not apply to sale items unless in circumstances permitted us.
Payments
By placing an order with us you are making an offer to purchase a product subject to the following terms and conditions. All products are subject to availability and confirmation of the order price.
Product dispatch times may vary according to availability. Guarantees or representations as to delivery times are subject to any delays resulting from postal delays or force majeure for which LFF Boutique will not accept responsibility. Where possible, we will attempt to make reasonable adjustments for an alternative delivery method if we were to become aware of any activity that may pose a significant delay to the delivery of your order at no further cost.
When placing an order on our Website you undertake that all details that you provide to us are accurate and true, and that you are the named authorised user of a valid debit or credit card, or be the authorised Paypal Account holder used to place your order. You are also making a declaration that at the time of purchase that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. This does not affect your statutory rights as a consumer.
Use of the site:
You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of LFF Boutique Limited. Pictures on the LFF Boutique Limited’s Website are property of LFF Boutique Limited and may not be used for commercial purposes without permission of LFF Boutique Limited.
Jurisdiction
These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
PRIVACY POLICY:
INTRODUCTION
This privacy policy sets out how LFF Boutique uses and protects any information that you give us when you use this web site and our products/services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
INFORMATION WE COLLECT
If you choose to use this web site and our products/services, we may require you to provide contact and identity information including:
- Your name, address, email address, and other basic contact information.
- Communications and other messages, including correspondence between LFF Boutique and you.
- Non-personally identifiable information that we gather, including your IP address, computer sign-on data, statistics on page views, traffic to and from this web site and individual pages on this web site and data that we may collect through cookies or other means.
- General information regarding our products/services you have registered to receive.
OUR USE AND DISCLOSURE OF YOUR INFORMATION
We may use your Personal Information to:
- Provide our products/services.
- Resolve disputes, calculate and collect fees, and troubleshoot problems.
- Verify your identity and the information you provide.
- Encourage a safe online experience and enforce our terms and conditions.
- Improve our products/services and customer experience and inform you about our products/services and updates.
- Provide you with information that may affect your use of our products/services.
- Communicate marketing and promotional offers to you.
We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:
- Service providers and affiliates who assist in the delivery of our products/services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety.
- Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of LFF Boutique or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.
EXTERNAL LINKS
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Shipping Policy
LFF Boutique Limited uses the services provided the Royal Mail for all UK and worldwide deliveries of our products. The price dependant on the item(s) ordered and will be displayed in the cart once the delivery country is selected.
Royal Mail™ Standard Delivery
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DELIVERY DESTINATION
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TIMESCALE
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UK
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2-4 days
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Western Europe
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3-5 days
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Eastern Europe
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5-7 days
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USA
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10 days
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Rest of the World
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14 days
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If there are additional delivery requirements please contact us via email (lffboutique@live.com) by 13.00 hours on the same day for orders placed before 12.00 hours, or 12.00 hours the following working day for orders placed after 12.00 hours in order for us to process your as planned.
Frequently Asked Questions
Product
What size should I order?
Refer to the sizing chart and any additional sizing details provided on the relevant product page in our online shop.
Online Shop
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?
Yes. If you would like a wholesale account, please contact us and include your business details in your message.
What is your exchange / return policy?
Customer satisfaction is of the utmost importance to us. Click here to view our returns policy.
Shipping
How long will delivery of my order take?
Domestic orders are typically delivered within next business day.
How much does shipping cost?
Shipping is dependent on the size and weight of each item as well as the destination the item will be posted to. All shipping costs are calculated at the checkout and are added on to the final purchase total. We also have an express option which is dependent on the above criteria.
(4) More Questions
If you have further questions, please feel free to through our contact page or e-mail us at info@lffboutique.com
On selected orders once delivery has been scheduled customers will receive an email containing the shipment tracking number where the progress of you delivery can be monitored here https://www.royalmail.com/business/track-your-item
All UK deliveries where no-one appears to be at the address will be returned to a Royal Mail depot where the parcel will be kept for a maximum of 5 days before it is returned to us here at LFF Boutique. A calling card will be left with information on how to collect from the delivery depot.
For all European, US and Worldwide deliveries where the recipient does not appear to be at the address, the order will be subject to the terms and conditions of the local carrier.
Although we endeavour to provide the best delivery arrangement possible for our customer we are unable to accept liability for delayed deliveries due to travel disruptions and force majeure.
RETURNS
POLICY
LFF Boutique Limited can offer a refund or exchange on any item (excluding hosiery and pierced jewellery) that you are not completely happy with. We ask that goods be returned to us within 10 WORKING DAYS OF RECEIPT OF GOODS in a saleable condition with the completed return form enclosed. Please note that any items purchased at any of our markets stalls or trade events are non-returnable through our website.
You have 28 days from when your order parcel was signed for to post it back to us. The post office date stamp or franked date will be proof of your posting within the 28 days time policy.
Items must be returned at your own cost. We regret that LFF Boutique cannot refund postage costs (this includes both the initial and return postage costs). Upon our receipt of the returned goods we will process your refund via the original payment method.
PLEASE BE AWARE THAT IN THE INTEREST OF HYGIENE HOSIERY AND PIERCED JEWELLERY CANNOT BE RETURNED. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
If you wish to return an item for refund or exchange please be aware that ALL ITEMS MUST:
o have all original tags attached.
o be unworn.
o be returned in the same condition as they were received.
o be in a saleable condition.
Returns or Exchanges WILL NOT be accepted if:
o the original tags have been removed.
o the tags appear to have been re-attached by the customer.
o the item(s) appear to have been worn.
o have become impregnated with an odour.
o the item(s) are not in a saleable condition
As a precaution please DO NOT cut off tags before trying the item(s) on. We recommend not trying on items whilst wearing perfumes or heavily scented cosmetic products. We also recommend safe storage of items you wish to return to us keeping them well away from distinctive odours such as cigarette smoke. If an item is returned to us and upon inspection found to have an odour the item will deemed ‘non-saleable’ and will be re-delivered to the customer upon receipt of the postage costs.
If you require a return form please email returns@lffboutique.com and we will email you a printable version
Once you have completed your return form please ensure that you have included it in your return parcel along with your return item(s) then post to the correspondence address on the form.
IMPORTANT: When returning items to LFF Boutique Limited by post it is recommended that you use recorded mail as we cannot be held responsible for any returned orders that are lost in transit by your chosen mail service provider. By using a recorded mail service you will be able to claim any costs for lost items and will be reimbursed by your chosen mail service provider. You will need to check the policy of your chosen mail service provider for full details and it would be advisable that you retain your receipt of postage.
